Frequently Asked Questions
Got questions? You're in luck, because we have answers. Below, the most popular customer questions!
Do you accept returns?
We have a 14 days return policy, exceptions apply to earrings for hygiene reasons
What is your shipping policy?
Handmade products will take 4-7 days to make, all products will have details of delivery times.
Are your products handmade?
All our needlework is hand stitched in London
Are your items sustainable?
Sustainability is one of values that we live by. We use sustainable alternatives where ever we can from the thread we use to the satin in our ribbon bows.
Can you make me a custom item?
We do not offer customisation at present but we aim to offer a wide selection of colour ways
I have a question about a colour shade, who should I contact?
Please contact enquires@embellishedlondon.com
Do you offer sewing masterclasses?
We hope to resume our masterclasses very soon! Please follow us on socials and subscribe to our mailing list to be the first to know.