Refund Policy

Refund policy

You have 14 days to return an order after receiving it.

If you change your mind please contact us before returning the item.

If you choose to cancel your order after it has been posted, you will be responsible for the return postage costs. 

If you wish to make a return, email us with your name, address, email address, the order number and a description of which items that you want to return. 

Ship the items for return within 14 days of the date of the notification. 

You are responsible for any damage incurred to items during the return shipment, so we advise that you send the products in the same condition it arrived and re-use the original packaging. 

If possible, please provide us with a tracking number for the return shipment. 

Refunds will only be processed once the item returned has been received by Embellished London